Shipping Policy
Shipping/Freight Charges
UPS: Items that ship via UPS are noted under the shipping tab of the product page. They can also be found under our ‘Items that Ship via UPS’ product category on our home page. After you purchase your item, you will be contacted by one of our sales representatives within 24 hours with your UPS shipping total. We must have your approval for UPS shipping charges before we process your order. All items and shipping charges are billed once your items have shipped.
Truck Freight: Items that ship via Truck Freight are noted under the shipping tab of the product page. All items that ship via truck freight are invoiced separately for the freight. We work with many different logistic companies to find you the best rates possible. After you purchase your item, you will be contacted by one of our sales representatives within 24 hours with your freight charge. We must have your approval for freight charges before we process your order. All items and shipping charges are billed once your items have shipped.
FREE Shipping Promotion
Landscaper Outlet offers FREE shipping on all retail purchases of $750.00 or more (not including sales tax). FREE shipping offer is valid for the Continental USA only and applies to all items. FREE shipping promotion does not include a lift gate for heavier products. A Lift Gate for heavier products is available for an additional fee of $125.00 and is recommended for heavier items (i.e. Fountains, Oversized Planters, Urns, and Oversized Statuary). If you are in need of a Lift Gate for your delivery, please let us know by commenting "Lift Gate Required" in the Special Instructions box when checking out, and we will apply the Lift Gate fee to your order once it is received. If you do not purchase the Lift Gate Service and your shipment has to be rescheduled upon delivery, because you do not have the means to unload it (i.e. Loading Dock, Fork Lift or Man Power), you will be responsible for the shipping costs as well as a rescheduling fee and Lift Gate fee.
We apologize, but due to our competitive pricing on Saber Grills, we can not offer them as part of our free shipping promotion. All Saber Grills will need to be quoted on freight at time or after purchase, as per our shipping policy.
What is a Lift Gate?
A lift-gate is a mechanism on the truck that lowers your shipment from the truck bed to the ground, which is required if you do not have a forklift or loading dock.
My order does not total $750.00 or more, so how much is freight?
If you order total does not meet the requirements to receive Free shipping you will receive a freight quote within 24 hours, after your order is received. Once you receive the freight quote for your order, it must be approved via phone or email before your order is processed. Once you approve the freight quote your order will be processed and billed accordingly for both your order total and the freight amount when your order is shipped. This process applies to items being shipped via Freight Truck and UPS.
Please read below for additional information on Freight Service.
Freight Service
Products that exceed a specified size and weight will need to be shipped by freight (semi truck). This means that there must be reasonable access available to your property. Typically, these packages are delivered to your curb (or closer to your house if possible), and the driver will help unload the product. For heavy products, please make arrangements for additional help. Ultimately, you are responsible for the removal of the product from the truck. The shipping company will contact you ahead of time to schedule delivery because you must be home at time of delivery. All items shipped by freight truck arrive on a pallet packed securely, any debris (i.e. pallet, packaging supplies, etc.) is your responsibility to dispose of. The freight company/driver is not responsible for the removal of any debris from your shipment.
Please Remember:
• You must be present at time of delivery.
• Please thoroughly inspect the package for any external or internal damages while the driver is present.
• If damage has occurred, note the damage on the delivery receipt and refuse the shipment and contact Customer Service at 1-(855)-526-3688 or email our customer service representative.
• Once you have received the package, the shipping company is released from any responsibility for damage, so it is essential to inspect the package thoroughly and note any damages on the Bill of Lading.
• Delivery time varies for different products & are noted under the availability tab on each product page.
• Your order will not be sent to production until we receive approval of freight charges.
• All freight charges are charged to your credit card after your order is received and must have your approval before any freight charges are billed to your credit card.
• The freight company is NOT responsible for the removal of any packaging debris.
If you have any additional questions, please call Landscaper Outlet Customer Service Toll Free at 1-(855)-526-3688
For additional information on Payment Processing, please view our Payment Policy.
Shipping Discrepancies and Damages
LandscaperOutlet.com must be made aware of any and all discrepancies in your order within 48 hours of receipt. This includes incorrect part numbers, quantities and colors. LandscaperOutlet.com cannot file a claim, exchange or replace any item after this 48 hour window. If you wait two months to install your item and realize you have the wrong item, we will not be able to help. LandscaperOutlet.com insures every shipment for the full value of the package, so if you receive a damaged product, notify us immediately following receipt.
On UPS shipped items the customer is responsible for reporting any damage to the packaging/items to LandscaperOutlet.com within 48 hours of receipt. Claims should be made by via email or by calling our customer service call center toll free at 1-(855)-526-3688. All claims must include pictures of the damaged packaging and item.
On freight truck shipped items, please inspect your item/package thoroughly at the time of delivery. If your item/package is damaged, the claim must be made at the time of delivery and noted on the bill of lading by the truck driver. If it is not noted on the bill of lading, LandscaperOutlet.com will not accept responsibility for the damaged item. The claim must also be made aware to LandscaperOutlet.com within 48 hours. Claims should be made via email or by calling our customer service call center toll free at 1-(855)-526-3688. All claims must include pictures of the damaged packaging and item.
All claims must include pictures of the damaged packaging and item.
All packaging in which damaged goods are received must be saved for carrier’s inspection.
Customers are responsible for return shipping on products.
LandscaperOutlet.com will not accept any returns on shipments without an Return Authorizations (RA) number. See our Return Policy on how to obtain a RA number.
All products are Free On Board (FOB), meaning the customer assumes ownership as soon as the item is picked up by the courier.
Property Damages
Landscaper Outlet is not responsible for any damages done to your personal property from freight truck deliveries. If your property is damaged by the delivery truck (i.e. freight truck backing into your car), Landscaper Outlet is not responsible. The freight company is responsible for any damages done to your personal property. In the event that your property is damaged by the freight company, when delivering your goods, all damages must be noted on the Bill of Lading, pictures must be taken of all damages and Landscaper Outlet must be contacted within 24 hours. Landscaper Outlet will then work with the freight company and process a claim to get you reimburssed for any damages. We only work with reputable freight companies, and though this does not happen often, it does happen. Please give Landscaper Outlet a reasonable amount of time to process the claim and to get you reimbursed for all damages. We will work our hardest to correct the situation as quick as possible. If damages are not noted on Bill of Lading, you will not be reimbursed for any damages. It is very important that damages are noted on the Bill of Lading, delivery driver is made aware of all damages, pictures are taken of damages and Landscaper Outlet is made aware within 24 hours.